The holiday season is officially upon us, which means it’s time for turkey and gravy, Christmas carols, Chanukah lights, and lots of family time.

For many people, the holidays also mean shopping. Lots of shopping.

This holiday season actually finds me working retail at one of my favorite stores (a national culinary specialty store that will remain nameless).

While I’m still splitting my time between job searching, contract work and volunteering, I thought getting into the spirit of holiday retail would be a great way to keep busy and make some cash (not to mention take advantage of a sweet employee discount!).

Interestingly, though, as an advocate for corporate responsibility, working retail this holiday season has also given me the chance to see what CSR on the ground floor looks like.

After all, many companies can claim to have a culture and value system that encourages giving back, but how does that belief system actually trickle down to a local level?

But before I dig into the details, let me first ask: how many of you have been out shopping recently and were asked by a sales associate at the register to donate to a cause? If your experience is anything like mine, you’ve been asked for a lot of donations from a lot of different retailers recently.

Now, in a past life I was a fundraiser, so I understand the importance of asking. Yet even I have to admit that I’ve been suffering from donor fatigue these days – not because I don’t want to support important causes, but really more because I’m just tired of being solicited all the time.

So you can imagine my delight (read: chagrin) when I first learned that, as a holiday cashier, it was my responsibility to ask people to donate to St. Jude Children’s Research Hospital.

Don’t get me wrong: it’s not that I didn’t support the cause. St. Jude is an incredible organization doing amazing work to provide treatment to children with cancer and other illnesses, regardless of their families’ ability to pay. And children’s health is personally very important to me, given my own experience losing two childhood friends to cancer.

But asking customers for money? When they’re already exhausted and overwhelmed with holiday shopping? I was skeptical.

Nonetheless, on my first day on the job, I tried to put down my own anxiety about asking customers for donations, and instead channeled my own personal connection to this very important organization.

“Would you like to add a dollar donation to St. Jude’s today?” I asked customers as a rang up the next sale.

And you know what? They did!

Sure, some people said no. Some said they already support other charities, while a handful of others just said they weren’t interested. But to my surprise and delight, a lot of people said yes.

While I’m still new to holiday retail, I can say I’ve been really impressed to see the reaction that St. Jude has gotten both from customers and the company. While I don’t know a ton of history about the company’s partnership with St. Jude, I do know that over the years it’s provided millions of dollars – through customer donations and its own corporate philanthropy – to the hospital in support of its programs.

The best part – or should I say, the most striking part – of my experience asking for customer support for St. Jude has been the push that local store management has made to set and meet goals for donations. Of course, setting goals in a retail environment, especially during the holidays, is a no-brainer. But to set and push goals around charitable donations? That was new to me.

In fact the store that I work at has a very ambitious goal to reach for customer donations to St. Jude, and managers are holding us all accountable for hitting this target.

As an example, at a recent staff meeting, the topic of conversation wasn’t just what’s on sale or what items to push; instead, much of our meeting was spent discussing St. Jude – why it’s an important organization to support, how customers and employees can get involved, and what our donation goals were for the day. And amazingly, even during our busiest times that day, the manager didn’t check in about what was selling, but what was being donated!

When I applied to this holiday job, I didn’t expect to get up close and personal with the company’s corporate giving campaign. But let me tell you – as a new employee it’s been incredibly heartening to so quickly and obviously see the company support a cause that’s meaningful to me.

More than that, it’s been inspiring to see customers embrace this campaign as readily as they have. There are so many important causes that could use our support, and with so many organizations to choose from, it’s easy to assume that customers will react negatively to yet another request for money.

Then again, when you think about it, all I’ve been doing at the register is rallying my community to support others in need.

If it really does take a village, as they say, then I’ve been very impressed by my village’s willingness to help out at the holidays.

With that in mind, I hope the next time you’re asked to give back at the register, you’ll also think about doing your part.

I wish each of you a restful and fulfilling Thanksgiving holiday, and happy shopping!

Often when we talk about corporate social responsibility, we assume people are talking about “the big dogs” – companies like Proctor and Gamble, Nestle, Coca-Cola, and of course Walmart.

And certainly these powerhouses dictate a lot of what gets discussed, watched, and measured, if only because of their sheer scale and impact on the global business community.

But what about companies that don’t fit into the same tiers as these big players? What does sustainability or CSR look like for small and medium-sized businesses?

Recently I attended a talk at Mills College featuring the EVP of Marketing at Clif Bar and Company, Michelle Ferguson.

Before the talk I didn’t necessarily think of Clif Bar as a small company, but in fact it only employs 250 people. What the company might lack in size, however, it makes up for in passion for its consumers and its products. Whether through in-person events, an accessible social media presence, or high-touch consumer service, it’s clear that Clif Bar really does value the people who buy its products (and doesn’t just think of us Luna and Clif Bar eaters as a transaction to be managed).

And, in large part thanks to its founder Gary Erickson, Clif Bar and Company also boasts a very well-rounded, active and engaged sustainability program (for example, choosing to use only all organic and natural ingredients because it’s healthier for us and healthier for the environment).

Overall Clif Bar’s sustainability agenda rolls up into one philosophy called the 5 Aspirations, which include:

1. Sustaining Our People
2. Sustaining Our Brands
3. Sustaining Our Communities
4. Sustaining Our Planet
5. Sustaining Our Business

While each Aspiration is important, Michelle said she considers Sustaining Our Business to be the foundation for everything else because, at the end of the day, Clif Bar and Company is a business. In order to support the other four Aspirations, Clif Bar’s business needs to be profitable; and, as the business grows, so do the other Aspirations.

This may not be a surprising statement, especially given the fact that most big companies will say the same thing. Still, when you’re talking about a small or mid-sized business – when there’s generally just less money and fewer resources to go around – ensuring a solid financial foundation really must come first.

Nowhere is this idea more evident than in my mom’s business, The Bead Shop. My mom Janice has been a small business owner for over 30 years, and recently her company has gone through some growing pains as the economy weakened and her customers changed their buying habits. In fact, in 2008 she closed her brick and mortar store and chose to focus exclusively on online sales through www.beadshop.com.

With only three employees (including my mom), you might initially guess that The Bead Shop isn’t doing much in the way of CSR. However, nothing could be further from the truth.

Much like Gary at Clif Bar, my mom is a business owner who believes in giving back – and so she’s made charitable giving and environmental sustainability two very big business priorities, even with the economy the way it is.

In fact, this year she committed to giving 5% of all sales (not profits, but sales) to two very important charities doing great work in the arts and for women (the way she sees it, if Target can give 5%, why can’t she?!). She’s also starting to explore more sustainable options for packaging and mailing out customer orders, including using biodegradable popcorn packaging and stringing bead orders on string instead of tossing them into plastic bags.

That said, as her business grows and changes over time, sometimes it’s a challenge for my mom to find the balance between making money and giving it away! She wants to be committed to supporting various nonprofits and investing in more sustainable packaging, for instance, but knows that those kinds of actions can’t come at the expense of her business. Ultimately, The Bead Shop’s financial health, its financial sustainability, must come first.

In general Clif Bar and The Bead Shop are two very different companies, with very different products and customer bases. Still, as two businesses committed to bettering their communities and the world, perhaps in some ways they’re actually quite similar.

Using their stories as a guide, I’ve developed the following conclusions about small and medium-sized companies and CSR programs:

1. Environmental (or social) sustainability can’t happen if financial sustainability isn’t there. As I said before, you may think this is a no brainer, but sometimes I think the CSR advocates out there (even including me at times) forget that CSR is a business strategy that requires money and other resources to thrive. And nowhere is this more true than in a small to medium-sized company where each sale can determine how much you can return to and invest in the community.
2. CEO/Founder buy-in for sustainability – plus staying private – makes a huge difference. Unlike publicly-traded companies that have shareholders to consider, private companies like Clif Bar and The Bead Shop are led by committed sustainability champions who have the freedom and authority to make ethical, values-driven behavior a priority in their businesses, no matter how tough the economy or how small the budget.
3. Often small and medium-sized businesses have no model to follow. Unlike big brands who have competitors to mimic and consultants to pay, smaller businesses have to figure out their CSR programs on their own (or in my mom’s case, with my help!). Deciding what causes align with your business model and how much to commit to which organization, not to mention learning how to evaluate your carbon footprint, can be a daunting task for a small business owner with a million things on her plate.
4. Transparency and communication with consumers is king. Sure, transparency is the buzzword of the year. But when your business is small and each sale makes a huge difference, explaining your goals and mission clearly and authentically can be a tremendous differentiator for your company and help you build long-lasting relationships with your customers. In my opinion, the smaller you are, the more your consumer relationships (and by extension, your CSR communications) matter.

The more I think about it, the more I’m convinced of the important role small and medium-sized businesses can play in shaping the CSR conversation on both a local and national level. While they might not be as flashy or loud as the campaigns being run by larger brands, these smaller businesses are making a difference and impacting local economies and communities.

I encourage you to think through what small and medium-sized businesses in your neighborhood are running their own CSR campaigns – what do you think of them? What unique challenges or opportunities are they facing compared to bigger companies? And how can you help support them?

(PS: A quick and shameless plug – if you’re looking for fun, creative holiday gifts and inspiring jewelry ideas, not to mention a way to support a small business’s CSR program, check out my mom’s store!)

Like any donor, corporate philanthropy departments today want to know that their investments in their community have an impact. It’s not about altruism (although giving back does feel good); instead, it’s about driving long-term, lasting change.

This was the topic at hand during today’s breakout session, “A Seat at the UnCommon Table: Leveraging your Philanthropic Investments in Education” as part of the Boston College Center for Corporate Citizenship Conference.

Cheryl Kiser, managing director of The Lewis Initiative, Babson College and moderator of the panel opened our talk with the recent discovery of a worrying trend:

For over 25 years, corporate philanthropy professionals had indicated that their #1 funding and volunteer priority was education. In the last two years, however, Cheryl noticed in surveys of the field that corporate philanthropy departments were suffering from what she called the “3 F’s”:

They were Frustrated, they felt Fatigued, and they worried that they had Failed in their attempts to truly invest in educational systems and drive progress.

The purpose of the session, then, was to leverage what Cheryl called “The Uncommon Table” – in essence a platform in which participants could go beyond the static idea-sharing common within homogenous sectors or industries and instead participate in “uncommon conversations with unusual suspects.” After all, she reasoned, “no one company can go it alone.”

To do this, Cheryl was joined by a group of terrific and highly knowledgeable panelists:

• Linda A. Pittenger, consultant, Council of Chief State School Officers
• Lydia M. Logan, executive director, Institute for a Competitive Workforce
• Suzanne Immerman, special assistant to the secretary/director of Philanthropic Engagement, U.S. Department of Education

Together, Cheryl and the panelists opened themselves up to questions from the audience in what was an informal and informative discussion on the state of the U.S. Education System and how corporate funders can get involved. A few takeaways are worth sharing:

One attendee asked a question that seemed to resonate throughout the room: “If we’re supposed to help fix American education, shouldn’t we know (and agree on) what’s broken?”

While all panelists had opinions on just what’s wrong, Suzanne from the Department of Education boiled it down to four problem areas:

1. Human Capital (both supporting educators and administrators, as well as making school relevant to students);
2. Information and data systems (to track, measure, and strategize);
3. Different state standards and assessment tools to tracking student performance
4. Low performing schools that consistently underperform without being reformed.

Interestingly, one panelist suggested that in order to tackle these problems, business should look at its core competencies and the areas in which it has the most credibility. Many of the areas in which business excels – management training, information systems, data analysis, etc – are the areas that schools need the most help with. Given this, Lydia encouraged the audience to consider how their corporate investments in education were aligned with these four areas – if they’re not aligned, she suggested, companies would do well to refocus.

Other relevant conversation points included how companies can drive innovation through partnerships and grant proposals with the Department of Education (who, by the way, is putting an incredible amount of stimulus funding innovation and reform in education), as well as what other countries are doing to support their educational systems as they grow, develop, and eventually surpass the U.S. in the rankings.

In all, the session provided a thoughtful look at the multiple, challenging issues that corporate funders and schools face as they partner to effect change in our educational system. Hopefully this will be the start of more informal “Uncommon Tables” throughout the U.S. as attendees go back to their home offices and share what they learned.

Ashley’s Note: This is the second of three posts I wrote as a featured blogger for The Boston College Center for Corporate Citizenship’s 2010 Annual Conference. Click these links to learn more about the conference, check out the session description, and to read all the blog posts from the event.

Betty Londergan is a woman on a mission.

Since the start of 2010, Betty has embarked on a journey of what I can only describe as “Inspired Philanthropy”.

But before I dive into Betty’s story – let me ask you this:

How many times a day do you stop and think about the people around you and their personal stories?

The woman sitting next to you on the bus, the man in the cubicle down the hall, or the little kids playing on the basketball court – How many times do you stop to think: “Who are they?” or “Where did they come from?” And, perhaps most importantly, “Do they need my help?”

As we get caught up in the day-to-day drudgery of life (errands, work, family, etc), it’s easy to stay focused on ourselves and what we need or want.

I’m just as “guilty” of this as anyone; between school, my job search, and being a wife, daughter and friend, my plate is pretty full these days. Not to mention the fact that my wallet is pretty tight too.

Given both these financial and time constraints, when it comes to my own personal charitable giving, I often fall back on old habits. I have my list of go-to organizations and, when I find myself in a giving mood, I just direct my donations to them.

Maybe it’s just me, but I don’t often consider which new or innovative ideas and organizations are deserving of my donations – in large part, I think, because I’m just too darned busy to search!

Enter Betty Londergan, whose 2010 resolution is “365 days of putting my money where my mouth is”.

Betty’s blog, What Gives 365, is a daily record of her journey in philanthropy. For 365 days Betty has pledged to give $100 a day to people and organizations doing great work.

How does Betty choose where to give? In her own words:

In super general terms, I’m going to give to places that I have a personal connection with [and] I’ll tell you the story behind my gift in the hopes that you might be moved to support the cause, too. I will try to choose organizations that will use the money effectively and wisely (I’m checking organizations out with Charity Navigator and the American Institute of Philanthropy).

Beyond that, my yardstick is to give money to alleviate things that make me want to cry; things that make me feel ferociously protective; things that make me want to say Amen; and things that just make me feel good.

In essence, Betty has decided to pay attention to the everyday people and stories that move her.

I recently signed up for her RSS feed (and I encourage you to do the same) – which means that every day I get a short, sweet, and inevitably inspiring story of amazing people doing incredible work.

Work that I would have never known about had Betty not stopped to take some time, connect with others, and hear their stories.

In the end I think philanthropy is about connecting with the people, animals, environments and organizations around us – and supporting what moves us.

Unlike Betty, we might not all be able to give $100 a day. But what if we gave $50 a day, or $10, or even $1? Our smaller gifts might not have the impact that Betty’s do, but we’d still be reconnecting with our community and supporting causes that are meaningful to us.

Now that’s what I’d call Inspired Philanthropy.

Is it an example of the powerful partnership that can be created between business and nonprofits?

Or is it simply about writing a check – and checking a box?

I mentioned in an earlier post on The Changebase that I recently attended the 2009 Net Impact Conference at Cornell University, and one of the panels I attended tackled this question.

The panel was called “The Evolution of Corporate Philanthropy: Achieving Greater Impact through Strategic Giving” – and moderator Mark Kramer, managing director at FSG Social Impact Advisors, immediately set the record straight regarding the changing role of corporate philanthropy over time.

His hypothesis is that in the last twenty years, the purpose of corporate philanthropy has evolved from mere existence (he actually used the word “irrelevance”) to creating shared value for a company, its nonprofit partners, and its community.

To prove this point, Mark enlisted the help of an impressive corporate philanthropy panel:

• Anne Bronson, director of US Corporate Citizenship at Accenture
• Jason McBriarty, senior manager of Worldwide Community Affairs at Levi Strauss (and a Boston University MBA!)
• Hasting Stewart, vice president at Shell Oil Company Foundation.

Here’s what I learned:

Question: Do you still run into the issue of people doubting whether philanthropy is an important part of business?

Jason from Levi’s started out by noting that his company is privately-owned with a history of philanthropic community support (a factor that I believe is crucially important when it comes to the successful adoption/implementation of sustainability and CSR programs). He noted that the company’s new CEO understands that even in bad times philanthropy is a core component of Levi Strauss’ business.

Anne from Accenture said that, in this tough economy, shareholders don’t always want to see large checks going out the door. To respond to this, she and her team have focused more on donations of employee time through skills-based volunteering – which, given the experience of the Accenture workforce – is certainly a valuable gift.

Question: How can philanthropy be used to drive business goals?

I thought this was an especially important question – as I learned this summer as a corporate philanthropy intern, “doing the right thing” will only get you so far.

In the end, it’s about proving that the corporate philanthropy program is aligned with the business objectives.

Hasting said that philanthropy often reinforces the work that his company does by enabling Shell to have a presence in local communities. For example, every city or town that hosts a Shell refinery also has a community advisory panel (managed by the Shell Foundation and made up of local leaders and city advocates) that meets quarterly to engage in dialogue and share feedback or concerns. Thus philanthropy serves as an entry point for Shell to connect with its local communities.

Jason acknowledged that Levi Strauss engages in philanthropy because it’s the right thing to do, but it also looks critically at how philanthropy can have an impact on the business. One area of focus for Levi’s is its network of over 600 suppliers. Through its Foundation, Levi Strauss is training suppliers and their employees on issues relating to human rights and labor conditions in factories. In this way, corporate philanthropy is another lever that Levi’s can pull to ensure that its business is successful and sustainable.

Question: What kinds of attitude changes have you seen taking place in regards to public/private partnerships?

Anne noted that in the past relationships between the for-profit and nonprofit sectors had been strained, and even antagonistic. But, she believed that partnerships among business, nonprofits and governments were growing in popularity – and that when you focus on opportunities to partner with, rather than fight against, other organizations you ultimately create even more value and impact.

Jason highlighted the recent launch of a new partnership with Goodwill as an example of the power that can come through partnerships.

After evaluating their supply chain, Levi’s found that the greatest use of energy in the lifecycle of their 501 jean is consumer washing of the product at home. This made the company realize that it needed to do a better job of educating its consumers regarding how to care for their jeans as well as what to do with them once they were no longer wanted. And thus the Goodwill partnership – and a new Levi’s care tag on the inside of all 501 jeans – was borne.

Question: Given our economy, how has your company’s outlook on philanthropy changed?

In general, all of the panelists agreed that they’ve seen cuts to their budgets and staff. But, they also all agreed that they’re not seeing an abandonment of philanthropy just because times are tough.

As one panelist put it, “philanthropy is about being in it for the long haul” – and companies can’t just leave their communities because the economy is struggling.

All panelists did agree that, beyond measurement, monetizing the impact of philanthropy is a huge challenge. Levi’s, for instance, looks at measuring impact through the “buzz” that their cause marketing campaigns create, while Accenture uses storytelling to demonstrate the impact of their community investments.

Perhaps the most powerful moment of the session came when one panelist asked why corporate philanthropy was being forced to prove financial returns to the business when other functions (like marketing) have always had dubious connections to ROI?

In the end, he said, we need to stop being “the barking dog” – that is, forcing a conversation about why philanthropy matters – and instead showcase the assets that philanthropy has to offer to the business.

I couldn’t agree more!

It’s amazing to say it, but last week I finished up my corporate philanthropy internship at ABC. The summer just flew by! In all, it was a really terrific experience that challenged me to think creatively and strategically about how to educate employees about our corporate giving program and how they can get involved. More than that, it was an opportunity to brainstorm and devise an action plan for how the organization can use philanthropy as a strategic advantage in business.

I’ve given a pretty good overview of my internship in other posts on The Changebase (Learning How to Communicate Change, for example, or one of my Recap posts), so I won’t spend too much time talking about my projects. In general, I split my time between two main areas:

• Communications: this summer was all about the “Socialization of Corporate Giving” at ABC – which basically meant coming up with ways to educate our employees and leadership team about our program, how they could get involved, and perhaps most importantly, why it’s good for our business. Within communications I focused on creating educational campaigns to let employees know about their option to donate product to charity; redesigning and expanding our program’s presence on the company intranet; building out a more robust employee volunteer choice system (letting employees nominate nonprofits to work with beyond our network of partner organizations); and generally raising awareness and involving employees in the conversation. Here I am (below) at a Corporate Giving “expo” I set up to talk to employees, showcase our newly redesigned intranet pages, and encourage participation in the program.

• Branding: I ended my summer by building the case for branding. As a short summary, right now the corporate giving program at ABC is called “Corporate Giving”. Without a name or a visual identity, the program doesn’t stand out and get noticed by internal employees. Not to mention the fact that currently ABC does not really communicate at all with external stakeholders about how it gives back. All in all, calling it Corporate Giving is impersonal and doesn’t convey any of the heart or meaning behind why ABC is involved in the community. My report included competitive benchmarking (looking at how Land o’Lakes, Del Monte Foods, and V8 Juice externally market their community programs), making the case for why philanthropy in business is a strategic imperative, and outlining how and why branding our program is good for ABC.

Beyond my own summer projects, I also learned a lot about ABC’s business overall. I had the chance to meet with members of the senior leadership team, including the CEO, the COO and a Director of Manufacturing, as well as with various department heads from Quality, Customer Marketing, Consumer and Business Insights, and others. As a nonprofit “veteran”, it was eye-opening to spend 10 weeks at a company with 2000+ employees and learn how all of the various functional groups work together to make ABC so successful.

I was also lucky to meet and work with a friendly, smart group of MBA and undergraduate interns. Here I am with a few  intern friends at a tour of one of ABC’s plants:

As my time at ABC wound down, I started to reflect on what I’d done and learned over the summer. A few highlights:

1. Working in a for-profit setting is not all that different from a nonprofit: Sure, there is that one vital difference (ie: making money) – but besides that, I found that I acclimated pretty quickly. Interestingly, the part I found most “normal” (ie: similar to my nonprofit experiences) was the everyday, regular stuff: managing interpersonal dynamics with colleagues, finding enough time in the day to get everything done, and identifying ways to promote ideas and gain allies in the office. Ok, so ABC is for-profit. But beyond that, I felt right at home.
2. How you talk to your employees is just as important as how you talk to your consumers (if not more!): Ultimately everything ABC does (from R&D to Marketing to Operations and beyond) is focused on driving sales, which means that the company (and every company for that matter) can get caught up in focusing on how it talks to its consumers. This is an imperative for business – but it doesn’t take precedence over the conversation a company has with its own employees. To have happy consumers and customers, we must have happy employees. Sometimes when we get so focused on the bottom line, we forget how important it is to engage internal audiences in a conversation about our company values, heritage, mission, and goals. But as I learned in corporate giving, employees are our greatest asset and ambassadors; without them, the business just can’t succeed.
3. Change is sloooooooow: Change is such a double-edged sword. On the one hand, the idea of it gets our blood pumping and makes us feel energized and empowered; on the other, it can be overwhelming, unwanted, or feel like an unnecessary intrusion. Like any new employee, I came in to ABC this summer full of ideas, energy, and action, and I’m pleased to say I accomplished a lot. But any trouble I ran into this summer revolved around the idea that change – even good change – is slow moving. It takes time to get buy-in from the right people and package a message or idea in a way that your audience will understand – and even when you’ve done all of that, it’s still a challenge to actually move the dial in the direction you want. I did a lot this summer, but I could have used way more than 10 weeks to really make an impact.

With just two weeks left until I begin my second year of my MBA, it’s fun to look back on the summer and see what I accomplished. My experience at ABC really helped “round out” my understanding of how philanthropy (and CSR in general) can reinforce business goals and be a strategic advantage for companies that do it right. Now it’s time to get back to school!

I was lucky to come across this TED talk by Katherine Fulton, President of Monitor in Cambridge, MA and I just felt the need to share it.

“You Are the Future of Philanthropy” is a compelling, articulate discussion of 5 emerging trends that Ms. Fulton has witnessed in philanthropy today:

• Mass Collaboration
• Online Philanthropy Marketplaces
• Aggregated Giving
• Innovation Competitions
• Social Investing

She talks about how philanthropy and foundations need to be “Open, Big, Fast, Connected and Long” and that innovation and entrepreneurship in philanthropy are creating a new, unified community of philanthropists.

Ms. Fulton ends her 12-minute presentation on a poignant note – talking about legacy and the kind of role models we, as everyday citizens and empowered philanthropists, want to be for future generations.

A must watch!

With only 3 weeks left in my internship at ABC, I’m starting to change direction a bit. The first 6-7 weeks really centered around time-sensitive deliverables like rolling out the employee product donation campaign and launching an internal corporate giving awareness program. As these efforts begin to wind down, I’ve been able to spend more time on one of my most exciting summer projects: building the case for branding corporate giving at ABC.

As soon as I found out about this project I was excited to tackle it. I’m really interested in marketing and how brands convey certain messages, so thankfully this week I was able to get started. As I dove deeper into my research and read more about the power of brands in articulating a company’s social agenda (and I must say, many thanks to Cone for providing some really terrific data), I started doing a lot of thinking not just about branding but about corporate giving and corporate social responsibility in general. My charge was (and still is) to build the case for branding. But somewhere along the way this week it turned into building the case for doing good.

Sometimes at ABC we walk a delicate line in terms of the purpose of our corporate giving program: are we giving back because it makes us feel good? Because it’s the right thing to do? Because our employees are asking for it? Or because it ultimately impacts our bottom line? Often it feels like the programs we’re promoting (employee donations of product and time, especially) are meant as engagement tools or as a way to do something out of the goodness of our hearts, and not because there is a strategic business reason. Although I like to believe that people want to give back and that “doing the right thing” is everyone’s responsibility, even I understand that any corporate philanthropy program must have some sort of impact on business outcomes in order to recieve the support and funding it needs to succeed long-term.

This week I was lucky to have a conversation with David Almy, partner at ADC Partners, a sustainability and cause marketing firm in San Francisco, CA. I had gotten in touch with Dave to pick his brain about the role of brands in corporate giving programs, and he was nice enough to share some terrific ideas with me (and raise some really thought-provoking questions). One of the things that stuck out most in my mind from our conversation was the idea that both ”philanthropy” and ”brand” are very nebulous terms that are difficult to measure and quantify.

But therein lies the rub, Dave said. In business, everything is about measurement and impact -  and any company (and especially any CFO) that’s going to buy into a corporate giving program will need to understand how it all connects to the bottom line. Unfortunately, these days it’s just not so easy to wrap your arms around the impact of your corporate giving program (Funny enough, in a perfect example of the stars aligning this week, I also happened to meet Farron Levy, President of True Impact - a Boston-based firm that’s developed tools to help companies measure the ROI of their corporate citizenship programs! From what I hear about True Impact, Farron is really one of the leaders in this kind of measurement and surely one to watch).

For Dave’s part, he suggested I look at the customer lifecycle and consider how these kind of programs can go beyond employee engagement and move into customer satisfaction and purchase loyalty (afterall, happy employees beget happy customers, right?). This idea alone has given me food for thought and I’ve spent the time since my conversation with Dave considering how I can weave this into my branding project.

One other important point to mention from my talk with Dave: I’ve been doing a lot of thinking about companies with CSR or philanthropy programs and looking at which ones had these kinds of social agendas written into their DNA “at birth” (Seventh Generation, for instance) versus those companies that have built their programs up over time (there are lots of them). I asked Dave about this and whether he thought integrating this kind of social responsibility into everyday business from the get-go had anything to do with the success of that company’s program. Dave didn’t seem to be so sure, and to answer my question he gave me two examples.

The first is Salesforce.com, whose founder Marc Benioff very clearly had a vision for how he wanted to give back to the community through donations of money, product and time. If you don’t yet know about the 1% program and the Salesforce.com Foundation, this is one to read up on and a great example of this kind of thinking being embedded in an organization from the beginning.

On the other hand, Dave pointed to Clorox as an example of a newly “converted” company; that is, one that’s seeing firsthand that involvement in CSR and sustainability can really have an impact on the bottom line (even if this kind of agenda wasn’t built into the fabric of the company from the start). Although it has received some criticism fom staunch environmentalists, Clorox’s Green Works line of household cleaners has done incredibly well, especially with young moms who want to do good things for their families but don’t necessarily want to pay extra. Throw in Clorox’s recent acquisition of Burt’s Bees and their new Brita Filter for Good campaign and all of a sudden you’ve got a company who’s quickly learned that doing good can be good for business.

This is a relevant debate for me a for a couple of reasons:

1) because I want to figure out how to help ABC “become” a Clorox

2) because eventually I want to create my own for-profit social venture (thus mixing business and giving back).

Although I’m not yet ready to go out on my own and start my own business, in an interesting twist I’m pleased to say that my mom Janice is. For 30 years my mom owned The Bead Shop, a Bay Area bead store with a global reach and a local community impact strategy. Through donations of gift certificates, products, and cash, my mom’s business supported organizations in the Bay Area for decades. Unfortunately The Bead Shop closed its doors in August of 2008, and since then my mom has been crafting a new business strategy. And like Seventh Generation, my mom wants her business to have a social agenda from Day One. In fact, she’s being very honest about her commitment to this kind of giving back, and I couldn’t be more proud. I hope you’ll take a moment to read about her ideas and support her work as she creates a new business at www.beadshop.com. Way to go, mom!

Overall it was a very thought-provoking and energizing week, with lots of questions and ideas racing around in my head. And I know I’ve thrown a lot at you in this post. But I hope it’s made you think about what kind of social contract a business might have with its community. When you see companies with philanthropy or CSR programs, do you trust them more? What makes them seem genuine to you as opposed to just a marketing ploy? And does the presence of those programs make you want to spend your money with them over their competitors? I’m very curious to hear your thoughts!

One of the best benefits of being both an MBA student and summer intern is the chance to think deeply and honestly about what I want to be when I “grow up”. Between career seminars, lunch and learns, informational interviews, and being back in an office again, I’ve had plenty of opportunities to really explore what I want my professional life to look like.

Before business school I worked as a fundraiser for a couple of organizations – each with different missions, cultures, and values. What’s funny about fundraising is that at the end of the day, you really are selling something. Not a product, obviously, but a mission and a cause. When I was at the Lucile Packard Foundation for Children’s Health, “selling” this cause was really easy. Not only did I personally believe in and connect with Lucile Packard Children’s Hospital, but so did practically every prospective donor that walked through the doors.

Why was this the case?

It all comes down to the power of a personal, face-to-face introduction with a mission that matters.

While touring a children’s hospital may not sound like a fun way to spend the day, in fact every time I started cultivating a relationship with a donor, I would try to get a hospital visit on the calendar. Sure, those visits were emotional – sometimes sad, sometimes thrilling, sometimes joyful – but everytime, no matter what, that emotion was valuable. Not only would it encourage empathy and thoughtfulness on the part of the donor, but it served as a true connector for them with our organization’s mission. They saw our work with their own eyes, and they were converted.

From the children’s hospital I moved on to The BizWorld Foundation, a terrific education organization teaching entrepreneurship and business skills to children and young teens. Again, a cause I really connected with, especially as I learned more about how little education children actually get around financial literacy and business. In this case, though, connecting my donors with this mission turned out to be a huge challenge due to a number of obstacles (including, but not limited to, the fact that our programs were taught in classrooms all over the country at different times of the year, essentially making scheduled classroom visits practically impossible). Because of this, I often struggled to identify how to turn my donors into true believers; no matter how worthy the cause, they simply couldn’t witness it with their own eyes. 

My experiences with these two organizations proved to me that mission really matters, not only for my own personal satisfaction but as a way to connect people around me with what I’m doing.

Not surprising, then, is the fact that at ABC it has been difficult for me to find the mission in what I’m doing. Afterall, it’s a consumer products company, not a children’s hospital. And even though I’m working in corporate giving, at the end of the day the company’s purpose is still to sell its products and make a profit (I suppose you could say that is ABC’s “mission”, but that’s not the kind of mission I’m talking about).  

What’s interesting, though, is that this week I got a little taste of what I believe ABC’s true mission to be. I was fortunate to get to go on the road for a day and meet some of ABC’s growers (without giving too much away, all of ABC’s products are made from raw agricultural materials). At first I was just excited to learn more about how ABC produces its goods, but after setting foot on one of the grower-owned farms, I instantly knew my primary purpose for visiting: connecting with ABC’s mission.

Standing there, surrounded by lush green hills and in such a lovely natural setting, I immediately felt in tune with the company and its heritage. I laughed to myself as I thought back on my fundraising days and said to myself, “This would make a great donor tour”. While not donors, it was obvious to me that ABC’s customers and consumers should all be given the chance to see this work in person. It really was an incredible sight.

It just goes to show that regardless of whether you’re selling tennis shoes or promoting a local soup kitchen, finding ways to connect emotionally and personally with your customers, donors, and community is crucial to success.

So what does all this mean for me? As I continue my career exploration, I’ve been thinking more and more about becoming a true social entrepreneur and starting something on my own. I love the idea of being innovative and creative and developing something that really can make a difference – in short, something that matters.

What’s holding me back? The truth is, I don’t yet know what my own true mission will be.

Every professional experience I’ve had has proven to me that I have to be connected to a cause that resonates, and no where is that lesson more applicable than in starting your own venture. What will my organization do? Who will I help? How will I do it? And why will it matter?

Currently these questions all remain unanswered for me, but my hope is that everything will become clearer with time. After another year of school and learning experiences under my belt, I may feel much more assured and comfortable with all of this. For now, though, all I do know is that the mission has to be priority #1.

I just finished up my third week at work and in many ways I feel like I’m just hitting my stride.

One of the big things I worked on this week was solidifying what my summer projects will be. When I started at ABC it seemed like I had an endless amount of time to collect a bunch of different projects, but in reality I’m only going to be there for 10 or 11 weeks. So one of the first things I worked on this week was really narrowing my focus and making sure that the projects I’ve taken on can actually be accomplished.

I spent a lot of time this week focusing on two areas specifically:

1) Preparing the communication materials to roll-out the company’s corporate giving platform to the leadership of ABC’s satellite locations. This meant that for much of the week, I put my MBA powerpoint skills to the test by creating process flow diagrams and using lots of smart art (my classmates would be so proud).

There are a couple of important points that this communication plan needs to convey. First, we need to educate the leadership at these locations about the types of organizations that, as a unified network, ABC will give money and product to–and more importantly, why. The corporate giving committee at the company has worked hard to establish a focus and purpose for its giving, and now it’s time to make sure that everyone not only understands the reasons behind these choices but also follows them. Second, we’re trying to explain the various ways that these locations can actually support causes in their communities, especially through product donations. Product can be donated locally by that specific ABC location or by an individual employee working at that location, and the guidelines around the types of organizations that can receive product from the company versus an employee are slightly different. So, outlining that process and making sure the location leadership understands how this works is crucial. Interestingly, since this information is coming from corporate, we’re also trying to be sensitive to the fact that these locations were presumably managing all of this before these formal guidelines were established. The tone of the communication pieces, therefore, has to be focused on raising awareness and educating location leadership on our new giving platform, without sounding like we’re trying to do their jobs for them.

2) The other project I focused on this week is our employee volunteer program expansion. Right now ABC partners with two local organizations, The Greater Boston Food Bank and The Plymouth Area Coalition for the Homeless, to provide regularly scheduled employee volunteering options. While these are certainly worthy service opportunities, one of my projects is to grow our volunteer program to enable individual employees and department teams to nominate their own volunteering ideas. Although this does include building the system (presumably on the company intranet) that would allow employees to easily suggest their volunteering ideas, a big issue here is that not all employees actually know that they are eligible to participate in the program. So my work here goes beyond setting up the intranet “architecture” and once again moves into communication and education (a theme that actually runs through all of my summer projects at ABC).

One volunteer opportunity that I’m especially excited about is a potential collaboration with another local company to send employees from both companies to work with Outdoor Explorations, an organization that “makes the outdoors a welcoming place for people with disabilities.” It’s a very worthwhile cause and I think ABC employees would really enjoy a day of working with these folks. I’ll keep you updated as the volunteer day takes shape.

In addition to working on these two main projects, this week I also attended a local United Way annual meeting and awards luncheon. For the second year in a row, ABC was honored by this United Way chapter for its financial support (including its annual employee giving campaign), volunteerism, and community committment. It was really exciting to attend this event and to see ABC recognized for its dedication to the communities in which it works.

Finally, ABC runs a fairly well-developed intern program during the summer boasting a number of speakers from different functional areas in the company. Since all of the summer interns are now on board, this programming has begun. I had two events this week: the first was a sensory training (learning all about how people use their senses (taste, smell, etc) when consuming our products), and the second was a tour of a local plant to see one of our products being made. The sensory training was interesting, but the tour was outstanding. My fellow interns and I donned our protective hair nets, hard hats, safety goggles, and white smocks (picture coming soon!) and got an insider’s look at how ABC makes one of its best selling items. I don’t know if anyone watches that show, How It’s Made, but I swear it was just like our own personal episode!

All in all it was a really fun week and I’m excited about the progress I’ve made.